My sump pump is not working. What should I do about a wet basement?

A silent sump during a Lafayette storm is how a finished basement becomes a wet one. Check power first: a tripped GFCI, a dead battery backup, or a float jammed on the pit wall. If the pit is full and the pump hums without moving water, the pump or the discharge line is the problem — a check valve stuck, a line frozen at the outlet, or a unit that reached the end of its life. Do not stand in standing water to diagnose a live pump.

Wet-basement basics are simple. Stop new water if you can. Move what you can lift. Run a wet-vac only if it is safe and the power is dry. Then treat the remaining water as a timer. Mold can start in 24–48 hours in wet carpet and insulation. That is how moisture behaves, not a service-level promise. We handle homeowner-scale extraction, drying, and the carpenter work after — and we will say when the job is past a handyman crew.

Call or text (765) 551-7368 while it is still wet. Send a photo of the pit and the wet area. Quotes are free. Storm triage and photo notes for your insurance file are on our storm water page. We are not the insurance adjuster. Longer mold or dry-out work continues on the water and mold landing. Same-day and next-day when we have a slot, with the locked urgency fees if you need that window.